Shipping policy


Shipping Policy



Thank you for shopping with JelliExotic!



Processing Times



All orders are processed within 1-4 business days (excluding weekends and holidays) after your order is placed. During periods of high order volume, processing times may be extended.


Once your order has been processed and shipped, you will receive a confirmation email with tracking information.



Shipping Times



Estimated delivery times vary based on your location and the shipping method selected at checkout. Delivery estimates are provided by the carrier and are not guaranteed by JelliExotic.



Incorrect Shipping Information



Customers are responsible for providing accurate shipping information at checkout. JelliExotic is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.


If you notice an error in your shipping information, please contact us immediately at JelliExotic@gmail.com. We cannot guarantee changes can be made once an order has been processed.



Lost, Stolen, or Delayed Packages



Once a package has been shipped and accepted by the carrier, JelliExotic is not responsible for lost, stolen, delayed, or damaged packages in transit.


If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim.



Damaged Orders



If your order arrives damaged, defective, or incorrect, please contact JelliExotic@gmail.com within 3 days of delivery with your order number and clear photos of the item and packaging.



Shipping Delays



JelliExotic is not responsible for shipping delays caused by:


  • Weather conditions
  • Carrier delays
  • Natural disasters
  • Holidays
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our control
  • Any Shipping aspects Once the package as been dropped off to the post office 




Contact Us



For shipping questions or concerns, please contact:


JelliExotic@gmail.com